These terms and conditions apply to the supply of services and goods by Hurricane IT ABN 27 567 651 214 (“we” or “us” or “our“).
In these conditions:
“Customer” or “you” means a person, firm or corporation, jointly and severally if more than one, that is provided services by us;
“goods” means all products and other goods (including any software) supplied by us for you or on behalf of you;
“services” means all services performed by Hurricane IT for you or on behalf of you;
“including” is not a word of limitation and it means without limitation;
“Conditions” means these Terms and Conditions;
“ACL” means the Australian Consumer Law being Schedule 2 to the Competition and Consumer Act 2010;
“Party” and “Parties” means (severally and not jointly) Hurricane IT and/or the Customer as the context requires.
While we will do our best to repair/fix('fix') your property if we are unable to do so or unable to provide a solution you will not be charged for our services. However if our advice is that you upgrade your property or buy software at cost to you a fee may still be charged for our services if you do not follow the advice to upgrade as this is considered a solution.
3.1) A 14-day guarantee is given on all services completed by Hurricane IT wherein only the work on the invoice is covered. We may elect to send the same technician to fix the problem. However if you decide to get another tech service or technician to solve the problem we will not reimburse the costs of their services. Our technicians reserve the right to determine if the cause of the problem is directly caused by or related to the service completed and if we determine it is not related no reimbursement will be given (by way of money or services).
3.2) 3-Month warranty on all pc upgrades: we offer a 3-month warranty on all pc upgrades whether purchased by you or provided to you by us. Proof of purchase is required for all warranty claims.
3.3) We offer a 6 month warranty on all assembled systems by us. however it will not be covered if the hardware faults are caused by viruses, software/programs or by the operating system. It will also not be covered due to damage caused to the system whether intentional or due to carelessness including spills or falls. Invoice must be supplied with all warranty claims.
3.4) Where applicable, You are responsible for any courier costs and insurance costs for purchased and warranty goods.
4.1) We agree to complete out the services agreed as displayed in your invoice and by using these services you agree to comply with these Terms and Conditions
4.2) By using our services you agree that we may need to take your system or our premises or a third party site for diagnosis and repair. While in our possession we will give all due care to prevent any damages or loss from occurring.
4.3) Any date given for return of your property or repair completion is an estimate only. while we endeavor to meet any of dates provided it may take longer however will try and give you as much notice as possible to let you know of any delays.
5.1) Unless otherwise agreed upon with us the services are strictly payed upon completion of service. We accept payment by cash or credit card. Payment is required before we can release your property.
5.2) If you give us less than twenty-four (24) hours’ notice before you cancel a on-site repair we may charge you a cancellation fee.
5.3) Service pricing will be constantly maintained and kept up to date on the website and any other price displayed elsewhere may be out of date and the prices displayed on the website override any price displayed elsewhere.
5.4) Any advice given outside out of proffesional consultation or our services are not to be quoted and we will not be liable for any damage or injury caused by the advice.
6.1) If you require us to collect or return your property at your premises or other premises a cost will be included with the final invoice. however we do not charge for us taking it back to our or third party premises.
6.2) Pertinent to your location if there are any sundry expenses including parking it will be added to the invoice. you must provide accurate parking instructions if located in a difficult area such as Perth CBD
Home or Office Repairs (on-site):
7.1) For your safety we ensure that our staff undergo regular police checks.
7.2) Either you or an adult (18+) must be present at all times when our technicians are there to provide our services.
7.3) You must ensure that we have access to the site at the agreed upon time and you or an authorized person have permission to grant the technician access to the premises.
7.4) You agree that the premises are safe and free from any safety or health hazards. Our technicians reserve the right to refuse provision of the service/s if they feel they are unsafe.
All Services:
7.5) Our technicians must be provided with:
Any and all password/s to provide services;
Electrical power and internet access if required;
Any cords needed including power cable;
For installation of software or operating system the installation cd or key must be provided unless the goods are provided to you by us.
8.1) The goods and services come with warranties that can't be excluded under the ACL and any major problems with us will allow you to.
Cancel your service contract with us or a refund of any unused services payed for;
You are entitled to choose a refund or replacement for major failure with our services;
Have us fix the failure of service in reasonable time otherwise a refund for the failure in service.
8.2) Fixing or repairing computers is inherently risky and while we will try our best to prevent loss of data we hold no responsibility for loss of data due to services provided by us. You are strongly recommended to back your system to prevent any potential loss.
8.3) You agree that to the extent of the law we are not responsible and not liable to the below whether by negligence or otherwise:
Interruption to business;
any loss due to access delays to, interruptions to, or discontinuation of a service;
loss of data due to the service or repairs;
any damages or losses of any sort incurred as a result of using our services;
Viruses, malfunctions or system failures in regards to the supply of services to you.
8.4) By using our services you agree to indemnify us from all claims, demands or otherwise in regards to any loss, damages, injury, expense/s, cost/s or liability whether it is indirectly or directly caused by us.
8.5) As far as the law permits, We are not liable for any loss, theft, damage or injuries however it is caused. This extends to any third parties involved.
9.1) Property presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods;
9.2) The repair of your property may result in the loss of any user-generated data. Please ensure that you have made a copy of any data saved on your property.
We at Hurricane IT appreciate and respect all feedback given to help us improve. By leaving feedback or a review you agree to the use of either on our website and other media without the need for further consent from you.
Our Privacy Policy:
Here at Hurricane IT we ensure your privacy is a top priority.
Information that we collect:
Your Name
Your Address
Your Phone Number
Your Email
Any Passwords required for our services.
Impersonal information such as:
The browser you use
The pages you visited
The time spent on our website
Geographic location of your IP
Anonymity:
For general questions you may be able to use a pseudonym or remain anonymous.
However for most of our services we require your name, contact information and any relevant information to the services including but not limited to passwords.
Privacy of your information:
Here at Hurricane IT to ensure that your information remain private we will not make any copies of personal information, files and software unless it is specifically pertinant to the service. We will however not copy anything without permission of the client.
Any and all backups made as part of the service will be destroyed once the service is complete except for backups given to the client.
Website Marketing:
We may with your permission send you out a newspaper containing relevant information of our services, discounts, products and any promotions we are running.
At all times you will have the option to opt out of these newspaper and will provide easy steps to do so.
These newspapers may be sent in the form of text, email or any other electronic means.
Policy Changes:
We reserve the right to change our policies at any time however should this occur we will update our policies on the website.
Feedback and Contact Information:
For any and all concerns, questions or suggestions you may have in regard to our privacy policy or any other terms feel free to contact us at info@hurricaneit.com.au
These terms of use written here govern your use of the Hurricane IT ABN 27 567 651 214 web site, and any linked pages. By using this web site, remaining on this website and any linked pages you and agree to these terms.
Intellectual Propterty:
Any material contained on this website is protected by copyright you may use this website for personal and non-business-related purposes. Except to the extent of any and all relevant copyright legislation, you must not use the material contained on the website in any way without the express written consent of Hurricane IT.
Logos and trademarks whether they are registered or not must not be used or modified without written consent from Hurricane IT.
This website and material contained on this website may be the subject of other intellectual property rights owned either by Hurricane IT or third parties. No license is granted in respect to these intellectual properties other than set out in these terms and use of this website may not in any way infringe on anyone's intellectual property.
External Sites:
This website may contain links to third party websites but in no way does it endorse or promote those websites unless otherwise stated. We hold no responsibility or liability for use of the third party websites ("external sites") and claim no responsibility for maintaining any links.
Cookies:
From time to time our website may have cookies as any webserver may do. What this means is:
This website may store cookies on your browser of which the data may be requested to give us information about your visit or request information from visits from other sites to help improve your service and subsequent visits to the site.
By using cookies, it helps our site gather information on visitors of our webpage and helps us customize to make the service better for you and other visitors. Most web browsers allow your to block cookies however if you disable cookies you may not be able to view or access all the content contained in this website.
Disclaimers:
Except in cases where it would be illegal, void or unenforceable, Hurricane IT terms:
Are not liable to for any loss or damage howsoever caused (inclusive of negligence) which may be indirectly or directly caused by the use of our website;
Make no warranty to the accuracy or completeness of the website and any information contained on the website take no liability for any out of date information. Is not liable for any disruptions to the website;
We Welcome you to our Social Media account/s and look forward to seeing your posts/comments and any reviews you may post.
You agree to be polite even when you come to a disagreement as no offensive or foul language will be tolerated. We will also not tolerate any kind of defamation about a person or organization on our social media as those comments/posts will be deleted;
We will not tolerate any defamation of a person or organization on our social media as they will be deleted.;
Repetitive posts may be deleted if they are found to be irrelevant or otherwise by our staff;
Our staff are encouraged to participate in our social media via posts or comments/replies but will not discuss work or office related issues as they are to be kept at work.
You will not promote or advertise about other companies or individiuals on our page/s unless otherwise given permission.
Any pictures on the page can't be used or taken for commercial purposes unless given permission.
Below are the terms and conditions of the social media sites we use:
